Frequently Asked Questions

Have a question? We have answers! Have a dumb question? We have dumb answers!

Below is a list of frequently asked questions. If you don’t see what you are looking for, just give us a quick call or shoot us an email. We would be happy to help in any way we can!

  • You should have received an email from the office or account manager with your estimate
  • Within this email, make sure you click on the highlighted CLICK HERE TO VIEW YOUR PROPOSAL in the text of the email. This will take you to your interactive proposal.
  • After reading through your estimate thoroughly and selecting all of the services you desire, click on the button that says CLICK HERE TO SIGN ESTIMATE
  • This will open up a signature box for you to sign with your mouse (on a computer) or finger (on tablets and phones)
  • Press the SAVE button when you are happy with your signature
  • It will then ask you to type your name
  • The final step is to click the ACCEPT PROPOSAL button
  • Congratulations! The office will send an email with the acceptance confirmation. If necessary, the office will also give you a call or email in regards to scheduling and any necessary scheduling deposit.

**If your job requires a scheduling deposit please make sure that is paid ASAP as to not delay your project.

Please refer to our BudgetBilling page.

  • For new customers, upon receipt of an accepted estimate, J and R will create your customer portal account.
  • Click on the following link: ‘Manage Your Account’ for 24/7 account access. You can also access this from our pull-down menu on this website.
  • Enter your user name and password. If you forgot this information or have not established it already, follow the ‘Forgot Your Password’ prompts.
  • Click on “Update Your Credit Card” and enter your preferred card.
In your client portal you can also:
  • Make a Payment
  • Make a Request
  • View Invoice & Payment History
  • Update Your Account Info
  • Much, much more!!!
If this is not how you want to share your card information, just call the office and we can take your card information over the phone!

Most industries and services are moving in this direction. At J and R, efficiency and quality is of utmost importance. With a streamlined billing process, we are able to provide better service and quality rather than spending our time on administration and clerical paperwork.

And yes, your card information is secure! We use Clearent credit card processing company which is one of the most recognized world leaders in credit card security. Any cards that are on file are secured through them. If you wish to explore their security measures, please click HERE.

J and R Property Services, Inc is insured well above industry standards.

  • Commercial General Liability – $2,000,000
  • Automobile Liability – $1,000,000
  • Umbrella Liability – $2,000,000

Services and Products: J and R provides comprehensive, customized and detailed quotes to promote very clear expectations of services and a 100% satisfaction guarantee on quoted services and products.

Plants: We guarantee plant material to be alive and healthy upon installation, and to be installed to the best practices of the industry. All plant materials have a one-year, one-time replacement guarantee. This guarantee is valid only if site owner provides proper maintenance. Over/under watering is the #1 cause of new plant/lawn failure, we do not guarantee transplants, plants killed or damaged by pests, disease, abnormal weather conditions, seasonal die back, or other conditions beyond our control. Some plants will suffer ‘transplant shock’ and may lose up to 2/3 of their foliage. This may take up to two years for them to recover. Annuals & bulbs, and ground covers are NOT warrantied. We cannot warranty against weed growth in mulch or topsoil beds, due to the germination of dormant seeds prevalent in the soil. Warranties are non-transferable. Conditions: A plant will have had to lose a minimum of 50% of its foliage before we will consider replacement. Replacement plant may differ from original based on availability, hardiness or designer discretion. Your claim will be handled once payment for the completed job has been made and your account is current. Our office needs to be notified of your specific problem. Once notified, we will inspect the plant material and determine if it is a warrantable item. We will make warranty replacements during the optimum planting seasons: spring and fall.

Please let us know ASAP! Our main focus is to make sure our services are done fully to your satisfaction and as quoted. If there is a concern please either call the office at your earliest convenience or drop us an email stating what’s up. We would rather know that there is a concern and have the opportunity to fix it than have you upset.

Please refer to our handy Aftercare Guide. You’ll be so happy you’ll wet your plants!

J and R Property Services has the ability to take on both small-scale and large-scale jobs. From removing a single plant to landscaping an entire industrial complex, from installing a light fixture to creating an entire addition on your house, we have the flexibility and specialized crews to accommodate!

Have you not been mowed in a while? There are a few variables that can account for this, but the most likely is damp weather. We try to avoid creating ruts and other damage in lawns when the ground is soft. We have to account for rain days and your lawn cut may be adjusted back a day or two. For example: a typical Tuesday lawn may have been rained out, so Tuesday lawns are now being cut on Wednesday which will bump Wednesday lawns to Thursday…and so on. On occasion we will have extra crews working long hours some weeks to help recover lost time due to weather. So rest assured that we do have you on the route and will be there as soon as we are able to catch up to mother nature.

Probably right around the corner! Our routes are engineered to take approximately 4 hours from time of dispatch to finish during a typical overnight snowfall. This 4 hour target time can occassionally be delayed by excessive snow accumulation as well as traffic during morning/afternoon commutes. During long-duration storms, it is very possible we have already serviced your driveway/parking lot atleast once before you woke up to check, and we will be back while the snow continues to fall. Snow can accumulate very quickly during some storms and at a quick glance it may appear that we have not been there just minutes after it was cleared. We have extra on-call staff as well as backup and support vehicles ready to go to help pick up the slack during these situations.

If you genuinely feel you have been missed or in case of emergency, the quickest way to receive a response is by email which is monitored by multiple managers, both in the office and in the field. We highly suggest you avoid calling our office, but if you must, please leave a very clear message with your name, number, address and concern. We will get back to you at our earliest available time, which will most likely be slower than if you email.

Serving CNY For 20+ Years - Get Started Today!

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8076 Thompson Rd. Cicero, NY 13039 | (315) 699-4971


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